For agencies
Mystery Shopper Scheduling and Fieldwork Support for Agencies
Recruitment & matching
Shoppers selected for language, location, demographic requirements where justified, and sector experience.
Scheduling & follow-up
Visit windows, confirmations, reminders, rescheduling and replacements handled carefully and documented.
Your systems, your reports
Reporting through your agency’s own systems is agreed during scoping. We track assignment status and references without replacing your client relationship.
Shopper recruitment and scheduling
Matching the brief
Tell us your locations, languages and deadlines. We’ll confirm coverage and a tailored delivery plan, matching shoppers to the scenario and relevant experience.
Keeping fieldwork moving
Assignment scheduling includes confirmations, reminders, deadline tracking and coordination of reschedules or replacements when needed. We agree who approves changes and how exceptions are escalated rather than guaranteeing every replacement will be available.
Confidentiality and quality review
Access to briefs, client information and reports follows the agreed confidentiality requirements. Quality review responsibilities, evidence expectations and handover points are set before fieldwork so the agency knows which checks are included.
A scheduling partner for mystery shopping agencies
Share your visit windows, locations, language needs, volumes and reporting process. We confirm the proposed support, practical coverage and quotation before scheduling begins.
Clear responsibilities from the start
The scope identifies who recruits and schedules shoppers, who delivers the briefing and reviews reports, and where each report is submitted. We agree an escalation contact for missed deadlines or exceptions, and confirm who pays shoppers, approves expenses and handles payment queries. Access to an agency platform is arranged separately; no automatic system connection is assumed.
Agency questions
How are shoppers matched to assignments?
Matching considers the location, language, availability and relevant sector experience needed for the scenario. Suitability and potential conflicts are checked before an assignment is confirmed.
Can you support multiple locations?
Multi-location projects can use a common questionnaire and scoring approach for meaningful comparisons. Locations, languages, visit volumes and practical coverage are confirmed during scoping, not assumed in advance.
Do you provide scheduling support for other agencies?
Yes. We discuss shopper recruitment, matching, scheduling and fieldwork coordination around the agency's brief. Reporting in the agency's own system can be agreed as part of the project.
How is pricing agreed?
Each project is quoted individually after discussing locations, visit frequency, scenarios, reporting and coordination requirements. The scope and charges are agreed before work starts; there are no fixed packages listed here.
Discuss a project
Tell us about the regions, sectors and volumes you're planning.